What if I change my mind and want a different product after my order is placed?

Our Aterria fulfillment center processes orders quickly, so you cannot make any changes once your order is placed on our website. For assistance, please email our Customer Service.

What can I do if my payment is declined?

Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

How much does shipping cost?

We offer free shipping on a few of our products in the United States or for orders up to $ and above.

When will my order ship?

Here’s how it works: you order, process your order, and then ship your package to you. Ordering takes a few seconds. Processing takes 2 to 4 business days. Then our shipping carrier takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

How shall I make the payments?

Following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit, American Express)

How do I know the order has been confirmed?

Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in the case of online payments).

Why do you need my email address?

We need your email address to set up your Aterria account. We also use this email address to send communication about your orders and notify you of any changes to the platform, special offers, and discounts. You have the option to change your invoice and communication email by heading to the ‘Account Tab.’

Why should I create an account?

By creating an account, you’ll gain insider access to new product launches, exclusive shopping offers, order history, and much more.

How can I track my order?

Orders are typically processed and shipped within two business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also log in to My Account to view order status and history.

What is the time duration for the reply to the e-mail?

E-mails are replied to within 24-48 hours. Please include your name, phone number, and order number in the e-mail message to avoid delays in response.

I didn't receive my order though the states show it was delivered. What do I do?

Due to bad weather or heavy shipping volume, packages shipped through the economy shipping method may be delayed. Please allow 10-14 business days after shipment for delivery. Please reach out to our Customer Care if further assistance is required.

Can I have my order delivered to a hotel?

We will ship orders to valid addresses, including hotels. Please verify that the hotel will accept delivery and can forward it to you. If the order is received after your departure, you will need to pay for forwarding postage. We cannot make alterations to delivery addresses after the order has started to process.

What payment methods do you accept?

We accept payment with Visa, American Express, MasterCard, Discover, PayPal, Venmo, and Apple Pay.