Exchanges & Returns Policy
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.
Change of Mind Returns
If you change your mind about a product you purchased from us online or in-store, we will refund the purchase price, or exchange in the country of purchase, subject to the following conditions:
- Items purchased online can be returned with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
- Products purchased from any Velvetier USA online store can be returned at any time by the customer with proof of purchase;
- Where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;
- Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
- You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.